ArchiveConnect FAQ

Q: How does ArchiveConnect work?
A: ArchiveConnect is client software installed on each Mac computer that stops inadvertent file recall behavior and gives Mac computers other functions for file archiving such as a visual clue that the file is offline as well as a “Bring Online” function to bring a selected number of files back online as a group. If the file server is running ExtremeZ-IP, GroupLogic's AFP server for Windows, additional functionality is enabled so that offline files are color-coded, making it easier for users to distinguish between online and offline files.

Q: What versions of the Mac OS are supported?
A: ArchiveConnect supports Mac OS X 10.8 Mountain Lion, Mac OS X 10.7 Lion, Mac OS X 10.6 Snow Leopard, and Mac OS X 10.5 Leopard.

Q: Can’t I simply disable icon previews to resolve this problem?
A: No. Our testing shows that there are no configuration changes available that reliably prevent the behavior caused by Apple’s Quick Look and Cover Flow usability enhancements.

Q: I want to use file system archiving with network-based Mac home folders. Will ArchiveConnect make this possible?
A: Yes. ArchiveConnect 1.1 and later prevents the Mac client’s Spotlight indexing of offline files in a network home folder, keeping offline files from being unintentionally recalled.

Q: What Macintosh application software is supported by ArchiveConnect?
A: Nearly all software products are supported by ArchiveConnect. GroupLogic has tested the most popular applications and we encourage you to test any important applications before rolling out ArchiveConnect.

Q: How can I test ArchiveConnect?  Do you offer a trial version?
A:  You can download a Free Trial of ArchiveConnect by clicking on the "Free Trial" link at the top of this page.

Q: What file archiving solutions are supported by ArchiveConnect?
ArchiveConnect supports file archiving solutions that implement standard “file stubbing” technology, such as Symantec Enterprise Vault and CommVault Simpana.  Additional archiving systems are being tested so please contact GroupLogic for more information on your particular configuration (contact information below).

Q: What file servers are supported by ArchiveConnect?
A: GroupLogic’s AFP server, ExtremeZ-IP™, is supported and allows some enhanced functionality to be enabled, detailed in the next question.  ArchiveConnect supports all file servers accessible by Mac computers over AFP and SMB connections.

Q: What extra functionality can you get with ExtremeZ-IP servers?
A: When used with ExtremeZ-IP™, ArchiveConnect allows setting the Finder color label for files that are “offline,” which provides the end-user with a visual cue that the file is offline (in Finder). Also, ExtremeZ-IP can optionally require end-users to explicitly bring files online before opening them, and it also provides improved performance of multiple file recalls.

Q: What are the roles of the file archiving vendors with ArchiveConnect?
A: GroupLogic is working closely with many vendors to test their products with ArchiveConnect. Please contact GroupLogic to explore compatibility (see below).

Q: How can I get ArchiveConnect?
A: ArchiveConnect is available directly from GroupLogic or from our approved resellers worldwide. Contact GroupLogic at or or call +1.703.528.1555 or 800.476.8781 to explore compatibility with your file archiving, HSM or tiered storage solution.